Oak Model – Rockford, Illinois
What Makes us different
Our Promise To You
Accessible Locations
fully-equipped kitchens
free parking
professional housekeeping
free wifi
smart TV’s
Pet Friendly
Things to do
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FAQ
How do I book?
Avoid all of the unnecessary fees and book directly with us online. Book Now
Is my booking protected?
We offer a refund policy. However if you experience an unforeseen event that requires you to cancel outside of our cancellation policy please reach out directly to us to discuss.
What is your cancellation policy?
We never want our customers to cancel but if the need does arise we do offer a full refund for cancellations up to 30 days before check-in. If booked fewer than 30 days before check-in, full refund for cancellations made within 48 hours of booking and at least 14 days before check-in. After that, 50% refund up to 7 days before check-in. If the need to cancel arises less than 7 days before check-in please reach out directly to us.
Do you allow pets?
We do allow pets. Our pet policy allows one pet 50 lbs or less with a $50 pet fee per stay.
How do I check in/check out?
We offer contactless check-in and check-out. We provide you with an access code on check-in day at 3 pm for the keypad on the unit. We ask that you notify your host upon check-out. Additional check-out policies can be found in the unit.
Is there early check in/late check out
We can sometimes accommodate early check-in and/or late check-out. Early/late check in/out depends on availability. If the unit is available and ready then yes we can do early/late check in/out.
How do I communicate with you?
We understand the need to communicate quickly and efficiently when things come on. You can reach us via text or phone at (815) 980-6263 during normal business hours of M-F 8 am – 5 pm. After hours you can reach via text or phone at (815) 980-6263 for emergencies only. Any after hours communication that is not an emergency will be addressed during the next business day.